Frequently Asked Questions

Why use Elite Equine Care?

This question is probably best answered by our long-standing clients and for this reason I would ask that you please take a couple of minutes to read our testimonials page.

Elite Equine Care is an established family business. We pride ourselves on our responsiveness and approachability.

Our word is our bond and our reputation speaks for itself.

Which areas do you cover?

We are based in Derbyshire in the East Midlands and cover predominantly Derbyshire, Staffordshire, Nottinghamshire and Leicestershire.

Is your service insured?

Yes, Elite Equine Care is insured with Weatherbys Insurance. The policy is underwritten by the International Insurance Company of Hannover Limited.  Our Employers Liability limit is £10,000,000 and Public Liability is £2,000,000. Care, Custody and Control (£10,000 per horse) and Customers Indemnity is included in our policy.

What services do you offer?

The answer to this question is exhaustive. Essentially we will provide the personal service each client requests. Please click here to view a selection of our services. Alternatively, please telephone 07771 890948 to discuss your individual requirements.

What experience do the grooms have who work for Elite Equine Care?

Grooms are all aged 20 and over with emphasis placed on practical, hands-on experience. To back up their practical skills priority is given to grooms who also possess equine related qualifications, with the BHS Stage 3 (or equivalent) being the entry level we require.

Opportunities to gain further equine qualifications are encouraged and in-house training is provided to grooms.

As well as having an abundance of equine experience our grooms are, without exception, reliable, honest and punctual.

All grooms hold a full UK driving licence and have their own transport.

Please visit our The Team page for profiles on our grooms.

How are your grooms vetted?

We receive several enquiries each week from grooms wishing to join Elite Equine Care. After an initial conversation to determine if they are likely to be suitable we send a registration form to them to get full details of their background, equine experience and four referees names for us to write to.
Following our telephone conversation suitable applicants will be invited to visit our office for an interview. If the candidate impresses we then write to each of the referees they provided asking them to confirm the honesty, integrity and equine skills of the applicant. We do not use any groom until we have received all four references.

The next stage is for us to see the groom working in a practical capacity with horses unfamiliar to her/him. This will include the groom riding a variety of horses, should the groom wish to be considered for positions which involve riding. It is not necessary for all our grooms to ride.

Grooms which meet our high standard will become part of Team Elite. In the rare event that a groom’s work does not remain to our high standard we will no longer offer then work.

Grooms are encouraged to be members of the British Grooms Association.

Will I get to meet my groom prior to me using your service?

Except in the case of an emergency booking or a booking made within 7 days of you requiring our service to commence you will meet your groom as we feel this is essential.

We will try to arrange this visit as soon as possible for your own peace of mind.  This visit gives you and your horse the opportunity to get to know your groom and to ensure they are suitable for you.  In turn this will provide the groom with the opportunity to familiarise themselves with your horse, stable and general routine.

What if I feel the groom is unsuitable?

We work hard to ensure that we match you with a groom who we believe will be suitable to your requirements.  Years of experience and the way in which we choose a groom for you makes it unlikely that you will not ‘gel’.  However, there can very occasionally be times where you may not find them suitable for whatever reason.  If this is the case, please do not hesitate to contact us and we will endeavour to provide you with an alternative groom.

Can I request a specific groom?

We will try to honour your request for a specific groom, however if you are a new client we will select the most appropriate groom once we have established your requirements.

Will the same groom come when I use your service again?

We believe in continuity and where possible the same groom will care for your horse each and every time you use Elite Equine Care.

I have multiple horses will I receive more than one groom?

Where a client has more than three horses which all require daily ridden exercise or exercise from the ground we will provide an additional groom. The welfare of the horses in our care is always paramount and as such we will provide the required number of grooms to maintain our high standards. Corners will not be cut.

What do I need to provide for the groom?

In advance of you leaving your horse in our care we ask that you leave sufficient hard feed, supplements, hay and bedding for the duration of the time that you’ll be away. We also ask that you provide all equipment that will be needed, for example grooming tools, tack for exercise, tools for yard duties and horse clothing. We also ask that you leave a fully stocked equine first aid kit. Keys to access secure areas will also be required, as will contact telephone numbers, both emergency and non-emergency. If your horse requires ongoing medication we ask that you provide a sufficient supply for the duration of the time your horse is in our care.

What happens if my groom is taken ill or has an emergency preventing her/him from fulfilling her/his duties?

If your groom is unable to continue we will substitute her/him for another of our grooms. We have enough grooms that can step in, even at very short notice. You can rest assured that the regular ups and downs in life will not in any way impact on the level of care that your horse will receive.

How can I make a reservation?

Please telephone 07771 890948 or click here to send us an e-mail.
Before we make our initial visit to meet you and your horse we will ascertain your requirements on the telephone. This will be followed, usually within 48 hours by Zoë Horne visiting your stable. It is during this meeting that you will commit to using our service.

How much advance notice do you require?

We too live in the real world and as such understand that often you will require our service at short notice. Naturally we will always try our very hardest to accommodate.

During the holiday season we do receive a higher than normal demand on our services and as such we would ask that you book us at the same time as booking your holiday.

The further in advance you book Elite Equine Care the more contact both you and your horse can have with your groom prior to you going away.

Once you are a regular client we can usually work with you at very short notice.

I have a last minute change to my plans can you continue looking after my horse for a little longer than previously agreed?

If your return date changes whilst you’re away we will of course continue to look after your horse. Please provide us with as much notice as possible, but rest assured your horse will continue receiving our first class service.

What should I expect when I return home?

When you return home to your happy and well-cared for horse we respectfully ask that you make contact with us to confirm you have arrived home safely and on schedule. Should you be delayed for whatever reason we will be happy to continue looking after your horse until your return.

How much is your service?

Our hourly rate starts from £12.00. A minimum of one hour is charged each day. The rate charged depends on the services required. Discounts are offered for block bookings and multiple horses.

The service we offer each horse is truly bespoke and as such personalised quotes will be provided upon establishing your requirements.

Mileage is charged at £0.25 per mile. Mileage is calculated from the grooms home address. Time spent travelling to your stables is calculated at the agreed hourly rate.

What forms of payment do you accept?

We accept electronic transfers (BACS) from your bank and cheques.

Do you require advance payment, or a deposit?

During your initial consultation we will ask for an advance payment of 25% for your first service. This is a non-refundable deposit. An invoice will be raised and we would respectfully ask that cleared funds are in our account before the service commences. A further invoice will be raised upon completion of the service. Our terms are 7 days.

Once you are an established client we will invoice you 100% of the services provided upon completion of our service. Payment terms are 7 days from the point of invoice.

What if I need to cancel a booking that is no longer required?

If you cancel within 7 days of commencement we reserve the right to charge for the full service you booked.

What happens if there is a problem while my horse is in your care?

At the time of booking our service we will ask that you provide us with all emergency telephone numbers. In the event that there is a problem with your horse we will contact your vet immediately. Our grooms are all professional and capable of dealing with any eventuality. The owner of Elite Equine Care, Zoë Horne, will take control of all emergency situations. In advance of you leaving your horse in our care we will ascertain your preference for being notified of situations.

I would like regular updates is this possible?

We’d be delighted to provide you with regular, even daily updates. We will discuss your specific requirements during our initial meeting and your preferred method of communication.

Do I need to provide you with a key?

If we require a key to access areas which are locked (i.e. tackroom, feedroom) then yes you will need to provide us with a key. It would be unusual for us to require a key to your house unless there is something specific that you keep in there which we may require (i.e. medication which requires a refrigerator).

It is easiest if you provide us with a key during the initial consultation. If a key is not ready at this time then we will ask you to make arrangements for a key to reach us before our service begins.

Can I join Team Elite?

We are always looking for new grooms to join our team. Please visit our Recruitment page for more information.

More questions?

We expect, in fact insist our clients ask lots of questions, after all you’re about to entrust into our care your horse. We hope the above has answered some of your questions however, if you still have more you’d like to ask please don’t hesitate to contact us on 07771 890948 or click here to send us an e-mail.